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  • How do I pay for lessons?
    At HKSpanishtutoring, we want to make the payment process as easy and convenient as possible for you. If you are securing a repeat booking (weekly/bi-weekly lessons on a certain day and time), we will send you an invoice via email for the first 4 lessons upfront. We ask for payment via bank transfer (bank details are provided on the invoice). If you are booking lessons on an ad-hoc basis, we will send you an invoice via email after the lesson and politely ask for payment within 14 days of the invoice date. If you have any questions or concerns about payment, please do not hesitate to contact us. We are here to help you in any way we can.
  • What is the cancellation policy?
    Please read and understand the following cancellation policy that applies to all lesson bookings with members of the HKSpanishtutoring team and our associate tutors: ​ 1. Cancellation by Client 1.1 If the Client needs to cancel a scheduled lesson, they must provide notice through our designated communication channels available on the Website. 1.2 Cancellations made more than 24 hours before the scheduled lesson will not incur any cancellation fees. 1.3 Cancellations made within 24 hours but before 4 hours of the scheduled lesson will incur a cancellation fee equivalent to 50% of the lesson fee. 1.4 Cancellations made within 4 hours of the scheduled lesson will incur a cancellation fee equivalent to 100% of the lesson fee. ​2. Cancellation by Tutor 2.1 In the event that a Tutor needs to cancel a scheduled lesson, they will provide reasonable notice to the Client through the designated communication channels on the Website. 2.2 If a Tutor cancels a lesson, the Client will have the option to reschedule the lesson for another mutually agreed-upon time or receive a full refund of the lesson fee. 3. Exceptions 3.1 The cancellation policy outlined above applies to standard lesson bookings. However, in exceptional cases such as emergencies or unforeseen circumstances, the cancellation policy may be waived at the discretion of HKSpanishtutoring provided the client is able to find a mutually agreed time to reschedule the lesson with the tutor. 3.2 To be considered for this exception, the Client must provide valid and documented reasons for the cancellation within a reasonable time frame. 4. Lesson Punctuality 4.1 The Client is responsible for being punctual for scheduled lessons. The lesson will be considered to have commenced at the agreed-upon start time, regardless of the Client's actual attendance. 4.2 If the Client arrives late for a lesson, the Tutor is not obliged to extend the lesson beyond the scheduled end time. The full lesson fee will still apply. 5. Refunds 5.1 Refunds for cancelled lessons will be processed using the same payment method used for the original booking. 5.2 Depending on the payment method and processing time of financial institutions, it may take a few business days for the refund to appear in the Client's account. 6. Lesson Rescheduling 6.1 Clients who wish to reschedule a lesson must provide notice through the designated communication channels available on the Website. 6.2 Rescheduling requests will be accommodated based on the Tutor's availability and schedule and are subject to cancellation fees if made within the timeframes outlined in the cancellation policy. 7. Modification of Cancellation Policy 7.1 HKSpanishtutoring reserves the right to modify or update this cancellation policy at any time without prior notice. 7.2 The most recent version of the cancellation policy will be posted on this Website. ​ By booking and attending lessons with HKSpanishtutoring and our associate tutors, you acknowledge that you have read, understood, and agreed to this cancellation policy. If you have any questions or concerns regarding this policy, please contact us through the provided communication channels before proceeding with lesson bookings.
  • Which UK exam boards do we teach?
    At HKSpanishtutoring, we understand the importance of preparing students for their exams. That's why we offer tuition for a range of UK exam boards, including AQA and Edexcel. Our team members specialise in these boards and have extensive experience in preparing students for success. In addition, we also provide quality exam preparation for other exam boards, including the iGCSE. We believe in tailoring our teaching approach to meet the needs of each individual student, regardless of the exam board they are preparing for. Whether you're looking for support with reading, writing, speaking or listening, our experienced tutors can help you achieve your goals. We offer flexible tuition options to suit your schedule and budget, and we're committed to providing a supportive and encouraging learning environment.
  • Do I have to commit to a certain number of lessons?
    No, you do not have to commit to a certain number of lessons. At HKSpanishtutoring, we understand that every student has different needs and schedules, and we are flexible to accommodate them. We are more than happy for clients to book an initial lesson with any member of our team with no strings attached. This way you can get to know your tutor and see if they are the right fit for you before committing to further lessons. We believe that finding the right tutor is key to success in learning Spanish, and we are committed to helping you find the best match for your learning style and goals. However, we do recommend regular attendance to ensure consistent progress in your learning. Please note, however, we have very high demand for lessons during after-school/evening hours and as a result, we do ask for upfront payment of 4 lessons at a time if you wish to secure a repeat booking on a certain day/time. This is to ensure that your preferred time slot is reserved for you and to avoid disappointment if someone else books the slot. If you need to cancel or reschedule a lesson, please let us know at least 24 hours in advance to avoid cancellation fees.
  • What ages do you teach?
    At HKSpanishtutoring, we believe that it's never too early or too late to learn a new language. Our Spanish tuition is designed to cater for students of all ages, from primary school children to adult learners. However, we do have a minimum age requirement of 5 years old for our online lessons. We have experience in teaching primary and secondary school students, and can also prepare them for GCSE and A level exams. Our tutors are patient and understanding, and will work with your child to ensure that they reach their full potential in Spanish. In addition to teaching children, we also specialise in teaching beginner adults. Whether you're looking to learn Spanish for personal or professional reasons, our tutors can help you achieve your language goals. We understand that learning a new language can be intimidating, but we're here to guide you every step of the way. If you have any questions or concerns about our Spanish tuition, please don't hesitate to get in touch with us. We're always happy to help.
  • Are the tutors at HKSpanishtutoring qualified?
    Yes, absolutely. At HKSpanishtutoring, we pride ourselves on the qualifications and expertise of our tutors. All of our tutors have extensive experience teaching the language to students of all ages and backgrounds. In addition, our tutors have advanced degrees in modern foreign languages and culture, and many have experience teaching Spanish in secondary schools. We are committed to providing our students with the highest quality instruction possible, which is why our team are all qualified, experienced language tutors.
  • Do you offer homeschooling?
    Yes, we offer online homeschooling for students who require a more personalised learning experience. We understand that not everyone can attend traditional classroom settings, which is why we offer flexible day-time hours during weekdays. Our homeschooling program is catered to meet the individual needs of each student, ensuring that they receive the attention and support they need to succeed. Our experienced tutors are dedicated to providing quality education that meets the highest standards. Contact us today to learn more about our homeschooling program.
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