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Terms & Conditions

The following Terms and Conditions govern your use of the online booking system and the services provided by all tutors and associate tutors of HKSpanishtutoring. By using the online booking system and engaging in lessons delivered by any of our tutors, you agree to be bound by these Terms. It is essential that you read and understand these Terms before using the online booking system and/or other communication channels to book language lessons with any of our tutors and/or associate tutors.

 

Cancellation Policy for Lesson Bookings

Please read and understand the following cancellation policy that applies to all lesson bookings with members of the HKSpanishtutoring team and our associate tutors:

1a. Cancellation of lessons by Client

1a.1 If the Client needs to cancel a scheduled lesson, they must provide notice through our designated communication channels available on the Website.

1a.2 Cancellations made more than 24 hours before the scheduled lesson will not incur any cancellation fees, unless it is a repeated cancellation, as stated in 1a.5.

1a.3 Cancellations made within 24 hours but before 4 hours of the scheduled lesson will incur a cancellation fee equivalent to 50% of the lesson fee, unless it is a repeated cancellation, as stated in 1a.5.

1a.4 Cancellations made within 4 hours of the scheduled lesson will incur a cancellation fee equivalent to 100% of the lesson fee.

1a.5 Repeated cancellations, defined as more than two cancellations of scheduled lessons within a one-month period, will incur a 100% full lesson cancellation fee.

1a.6 Clients who repeatedly cancel lessons, as defined in section 1.5, may be at risk of having their regular weekly or biweekly lesson slot terminated.

1a.7 If a third cancellation occurs within the same month, the client’s regular lesson slot may be terminated at the discretion of the tutor and/or founder of HKSpanishtutoring.

1a.8 Clients whose slots have been terminated due to repeated cancellations may reapply for a regular time slot after a period of one month, subject to availability and at the discretion of the founder of HKSpanishtutoring.

1b. Payment and Refund Policy

1b.1 No refunds will be provided for lessons cancelled less than 24 hours in advance or for any additional charges incurred due to repeated cancellations.

1b.2 In cases where a lesson slot is terminated due to repeated cancellations, any pre-paid future lessons that are not subject to the repeat cancellation fee, will be refunded, minus any applicable cancellation and administrative fees.

1b.3 All cancellations must be communicated via email, phone, or the designated scheduling platform.

1b.4 Any disputes or concerns regarding cancellations, charges, or terminations should be addressed in writing to the founder of HKSpanishtutoring within seven days of the incident.

1b.5 The founder of HKSpanishtutoring will review and respond to disputes within seven days of receipt. The decision made will be final and binding.

​2. Cancellation by Tutor

2.1 In the event that a Tutor needs to cancel a scheduled lesson, they will provide reasonable notice to the Client through the designated communication channels on the Website.

2.2 If a Tutor cancels a lesson, the Client will have the option to reschedule the lesson for another mutually agreed-upon time or receive a full refund of the lesson fee.

3. Exceptions

3.1 The cancellation policy outlined above applies to standard lesson bookings. However, in exceptional cases such as emergencies or unforeseen circumstances, the cancellation policy may be waived at the discretion of HKSpanishtutoring provided the client is able to find a mutually agreed time to reschedule the lesson with the tutor within the same week.

3.2 To be considered for this exception, the Client must provide valid and documented reasons for the cancellation within a reasonable time frame.

4. Lesson Punctuality

4.1 The Client is responsible for being punctual for scheduled lessons. The lesson will be considered to have commenced at the agreed-upon start time, regardless of the Client's actual attendance.

4.2 If the Client arrives late for a lesson, the Tutor is not obliged to extend the lesson beyond the scheduled end time. The full lesson fee will still apply.

5. Refunds

5.1 Refunds for cancelled lessons will be processed using the same payment method used for the original booking.

5.2 Depending on the payment method and processing time of financial institutions, it may take a few business days for the refund to appear in the Client's account.

6. Lesson Rescheduling

6.1 Clients who wish to reschedule a lesson must provide notice through the designated communication channels available on the Website.

6.2 Rescheduling requests will be accommodated based on the Tutor's availability and schedule and are subject to cancellation fees if made within the timeframes outlined in the cancellation policy.

7. Modification of Cancellation Policy

7.1 HKSpanishtutoring reserves the right to modify or update this cancellation policy at any time without prior notice.

7.2 The most recent version of the cancellation policy will be posted on this Website.

By booking and attending lessons with HKSpanishtutoring and our associate tutors, you acknowledge that you have read, understood, and agreed to this cancellation policy. If you have any questions or concerns regarding this policy, please contact us through the provided communication channels before proceeding with lesson bookings.

Terms of Service

Please carefully review the following terms and conditions that govern your use of our services:

1. Grade Guarantee and Termination

1.1 We do not guarantee specific student grades as a result of our lessons. While we strive to provide high-quality tutoring services, academic outcomes depend on various factors, including the student's efforts, abilities, and external influences.

1.2 We reserve the right to terminate lessons with clients at any point if there are valid reasons, including but not limited to inappropriate behaviour, violation of our policies, or failure to adhere to the agreed-upon terms and conditions.

2. Lesson Prices and Dynamic Pricing

2.1 Lesson prices are subject to change at any point, at our sole discretion. Changes in lesson prices will be communicated to current clients with at least 1 month's notice before the new prices take effect.

2.2 Dynamic pricing may apply, and lesson prices may vary based on factors such as tutor availability, subject matter, and demand.

3. Payment and Billing

3.1 Lesson fees are payable in advance, and payment must be made through the designated payment method as detailed on invoice or agreed upon through other means.

3.2 Clients are responsible for providing accurate billing information and ensuring that payment details are kept up-to-date.

4. Client Responsibilities

4.1 Clients are expected to actively participate in lessons, complete assignments, and engage constructively with the tutor to maximise the learning experience.

4.2 Clients are responsible for ensuring they have the necessary resources and materials to participate in the lessons.

4.3 It is the client's responsibility to inform the tutor of any specific learning objectives or preferences to tailor the lessons accordingly.

5. Tutoring Methodology

5.1 Our tutors employ their expertise and best practices to facilitate learning. However, the specific tutoring methodology may vary based on individual student needs and subject matter.

5.2 Tutors may provide learning resources, practice materials, and guidance, but the onus remains on the client to put forth effort and dedication towards their academic goals.

6. Confidentiality

6.1 Any personal information shared by clients during lessons or through our communication channels will be treated in accordance with our privacy policy.

7. Modification of Terms

7.1 We reserve the right to modify or update these terms and conditions at any time without prior notice.

7.2 The most recent version of the terms and conditions will be posted on the Website.

By using our services and engaging in lessons, you acknowledge that you have read, understood, and agreed to these terms and conditions. If you have any questions or concerns regarding these terms, please contact us through the provided communication channels before continuing with our services.

Client's Responsibility for Zoom/Google Meet and Internet Connection

1. Client Responsibility for Technology and Internet Connection

1.1 The Client acknowledges and agrees that it is their sole responsibility to ensure that they have access to the necessary technology, including but not limited to Zoom or Google Meet, to participate in online lessons with the Tutors.

1.2 The Client must have a compatible device (e.g., computer, tablet, smartphone) with a functioning camera, microphone, and internet connection suitable for video conferencing.

1.3 The Client must have a reliable and stable internet connection with adequate bandwidth to support uninterrupted participation in the online lessons.

1.4 The Client shall take all necessary steps to ensure their Zoom or Google Meet accounts are active and in good standing before the scheduled lesson.

1.5 The Client is responsible for updating the necessary software or applications required for accessing and using Zoom or Google Meet for the lessons.

2. Lesson Fees and Payment

2.1 By scheduling and participating in a lesson with a Tutor, the Client agrees to pay the applicable lesson fee.

2.2 The lesson fee shall be communicated to the Client at the time of booking or before the lesson.

2.3 The Client understands and agrees that they shall be liable to pay the lesson fee regardless of whether the lesson is completed or not, except in cases where the Tutor fails to fulfil their obligations as outlined in these Terms.

2.4 The Client acknowledges and agrees that any issues with their internet connection or technology, which result in the inability to participate fully in the lesson, do not exempt them from the responsibility to pay the lesson fee.

3. Tutor's Responsibility

3.1 The Tutor shall use their best efforts to provide a high-quality lesson experience to the Client.

3.2 In the event of any connection or technology error on behalf of the Tutor that significantly disrupts the lesson and makes it impossible for the Client to continue, the Client may request a rescheduling of the lesson or a refund of the lesson fee.

3.3 The Tutor shall not be held responsible for any technical issues or internet connectivity problems experienced by the Client during the lesson, as long as the Tutor's connection and technology are functioning correctly.

4. Cancellation and Rescheduling

4.1 The Client may cancel or reschedule a lesson by providing reasonable notice to the Tutor via either email, phone or the online booking system.

4.2 Cancellation or rescheduling requests made by the Client within a reasonable time frame before the scheduled lesson may be accommodated at the Tutor's discretion.

5. Modification of Terms

5.1 These Terms may be updated or modified from time to time at the sole discretion of the founder of HKSpanishtutoring. The updated Terms will be posted on this Website.

5.2 It is the Client's responsibility to review the Terms regularly. Continued use of the online booking system and services provided by our tutors after any modifications to the Terms constitutes the Client's acceptance of the revised Terms.

By booking lessons via email, phone or the online booking system and engaging in lessons with our Tutors and or/associate Tutors, you acknowledge that you have read, understood, and agree to be bound by these Terms and any additional guidelines or rules posted on this website. If you do not agree with any part of these Terms, you must not use the online booking system or book lessons with our Tutors.

Assignment Responsibility

Please carefully review the following terms and conditions that govern your use of our services:

1 Homework Assignments

1.1. Assignment Responsibility: If deemed necessary and appropriate by the tutor, students/tutees are expected to complete assigned homework tasks between lessons. These tasks are carefully chosen to reinforce learning, practise skills, and prepare students/tutees for their specific Spanish course or exam.

1.2. Submission Deadline: Homework tasks must be submitted by the agreed-upon deadline, as communicated by the tutor. Late submissions may affect the effectiveness of the tuition.

1.3. Importance of Homework: Completing homework is essential for maximising the benefits of tuition. It reinforces concepts learned during lessons, aids in retention, and prepares students for upcoming challenges in their Spanish studies.

2. Progress Evaluation

2.1. Assessment Criteria: Student progress will be evaluated based on their performance in lessons, completion of homework tasks, and/or any additional assessments deemed necessary by the tutor.

2.2. Feedback: When the tutor feels it is appropriate and necessary to do so, feedback via email or phone will be provided to students and/or their legal guardians to track progress and address any areas that may require additional attention. Parents are welcome to request feedback via email, providing an opportunity to discuss their child's performance, address any concerns, and celebrate achievements.

3. Course or Exam Preparation

3.1. Alignment with Objectives: Lessons and homework tasks will be aligned with the specific objectives of the student, whether it be preparation for a particular Spanish course or an upcoming exam.

3.2. Customised Approach: The tutor will tailor lessons and assignments to meet the individual needs and goals of each student.

4. Miscellaneous

4.1. Communication: Effective communication between the student, legal guardians, and the tutor is crucial for the success of the tuition. Any concerns, queries, or requests for adjustments should be promptly communicated.

4.2. Amendments to Terms: We reserve the right to modify or update these terms and conditions at any time without prior notice.

By enrolling in Spanish tuition with HKSpanishtutoring, you acknowledge that you have read, understood, and agreed to these terms and conditions.

Our Privacy Policy

This Privacy Policy outlines how your personal information is collected, used, and protected by our tutors and associate tutors while providing tutoring services to children and adults online, communicating via email and phone, and generating invoices. By engaging in our tutoring services and providing your personal information, you consent to the practices described in this policy.

1. Collection of Personal Information:

1.1 Personal Information: The Tutor may collect various personal information, including but not limited to names, contact details (email address, phone number), age, educational background, and any additional information necessary for effective tutoring.

1.2 Communication Data: The Tutor may store records of communication with clients, including emails and phone call logs, for the purpose of providing quality tutoring services and maintaining accurate records.

1.3 Invoicing Details: The Tutor may collect and store information required for invoicing purposes, such as billing address, payment details, and transaction history.

2. Use of Personal Information:

2.1 Tutoring Services: Personal information collected will be used to provide effective tutoring services tailored to each individual client's needs and academic goals.

2.2 Communication: The Tutor may use contact information to communicate with clients regarding lesson scheduling, progress updates, and any other pertinent information related to the tutoring services.

2.3 Invoicing and Payments: Personal information collected for invoicing purposes will be used to generate and process invoices, track payment history, and manage financial transactions.

2.4 Service Improvements: The Tutor may use anonymised and aggregated data to analyse trends, improve tutoring methods, and enhance overall service quality.

3. Data Protection and Security:

3.1 Data Protection: The Tutor takes reasonable measures to safeguard your personal information against unauthorised access, disclosure, alteration, or destruction. However, no method of data transmission over the internet or electronic storage is completely secure, and the Tutor cannot guarantee absolute data security.

3.2 Confidentiality: The Tutor respects the confidentiality of all personal information provided and will not share, sell, or disclose it to third parties, except when required by law or with your explicit consent.

4. Retention of Personal Information:

4.1 The Tutor will retain personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

4.2 Invoicing and financial records will be retained for a longer period to comply with financial and tax regulations.

5. Children's Privacy:

5.1 The Tutor does not knowingly collect personal information from children under the age of 13 without verifiable parental consent. If you are a parent or guardian and believe your child has provided personal information, please contact the Tutor to have it removed.

6. Your Rights:

6.1 Access and Correction: You have the right to access and correct your personal information held by the Tutor. If you wish to review or update your information, please contact the Tutor using the provided contact details.

6.2 Withdrawal of Consent: You may withdraw your consent to the collection and use of your personal information at any time. However, this may affect the availability and quality of tutoring services.

7. Changes to the Privacy Policy:

7.1 The Tutor reserves the right to update or modify this Privacy Policy as needed to reflect changes in practices or applicable laws. Any revisions will be posted on the Tutor's website.

By using our tutoring services, you signify your acceptance of this Privacy Policy. If you have any questions or concerns regarding this policy or the use of your personal information, please contact us using the provided contact details.

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